Refund & Return Policy
At Ceesando Designs, we are committed to delivering quality interior solutions, furniture, and design services tailored to our clients’ needs. Due to the custom nature of most of our products and services, we maintain a strict refund and return policy to ensure clarity and fairness for both parties.
Website Shop Orders
For products purchased directly through the Ceesando Designs online store, customers may request assistance regarding delivery issues, damaged products, or incorrect items received.
To be eligible for review, customers must contact us within 3 days of receiving their order and provide the following:
1. Proof of purchase
2. Order number
3. Photos of the item received
4. Description of the issue
Products must be returned in their original condition and packaging where applicable.
Non-Returnable Items
The following items are not eligible for return or refund:
Custom-made furniture
Personalized or made-to-order products
Items damaged through misuse, negligence, or improper handling after delivery
Products reported outside the 3-day reporting period
Installed furniture or completed interior design services
Incorrect Orders
If a customer receives an item that differs from the product ordered, Ceesando Designs will investigate the issue and may provide the following:
1. A replacement product
2. Collection and replacement of the incorrect item
3. A refund where a replacement is not reasonably available
Damaged Deliveries
If a product arrives visibly damaged, customers should notify Ceesando Designs within 3 days of delivery.
Upon verification, we may offer a replacement, repair, or other appropriate resolution depending on the circumstances.
Refund Processing
Where a refund is approved, refunds will be processed using the original payment method where possible or through an agreed alternative payment method. Processing times may vary depending on payment providers and financial institutions.
Contact Us
For any questions regarding returns, refunds, replacements, or delivery issues, please contact Ceesando Designs through our official customer support channels. We are committed to resolving genuine concerns fairly and promptly.